Terms & Conditions Policy
Payment
Minimum order of £349.00.
Delivery charges may apply depending on location.
‘Dinner at Yours’ require written confirmation and a deposit of 75% of total quotation cost for quotes to confirm your booking. Total payments should be made two weeks prior to the event in cleared funds. Cheques should be made payable to David Cole. The deposit amount will be deducted from the final invoice and will be sent to you before the final payment due date.
Cancellations
Cancellations must be made in writing. The minimum cancellation charge is 25% of the quotation. This will increase to 50% within fourteen days of the event, and 100% within seven days. Should we have engaged sub-contractors on your behalf, their individual and particular cancellation charges apply.
Breakages
‘Dinner at Yours’ reserve the right to charge for any broken, damaged or lost equipment during the event, or any loaned equipment broken, damaged or lost. Should we have engaged sub-contractors on your behalf, their individual and particular breakages charges, will apply.
Liability
‘Dinner at Yours’ has sufficient Public Liability Insurance. ‘Dinner at Yours’ advise that all food must be consumed after two hours of initial serving. Any food consumed two or more hours after first being served, is at the clients’ discretion and therefore becomes their responsibility.
The price quoted for an event by the company to the customer is based on the original quoted numbers and style of event. Any deviation from this original number will result in the company re quoting on the revised numbers or style of event. Prices are quoted exclusive of VAT or other taxes unless otherwise stated.
Allergy Matters
There is no reason why anybody cannot enjoy an event if they have allergies to certain foods.
We will endeavour to provide alternative menus for any dietary requirements notified within 3 days of an event. Any costs involved for outsourcing catering to specialist companies (eg Kosher, wheat free) will be chargeable. If we are notified of any allergies, we will ensure that these ingredients are not used in the food provided; however we cannot guarantee any dishes free from trace elements due to the nature of the kitchens.
Any special allergies must be made known to us in writing at least 3 days prior to the event. This will ensure that special dietary requirements are adhered to in respect of food preparation.
On the day of your event any guests with special pre-arranged dietary requirement should make themselves known to the chef or supervisor in charge of your event.
‘Dinner at Yours’ accepts no responsibility for any injuries resulting from the non-disclosure of allergies/dietary requirements by the client.
Force majeure
If due to war, strikes, power cuts or failure, industrial action short of a strike, lockouts, accidents, fire, blockades, import or export embargo, ice, obstruction, natural catastrophes, government intervention, national or local disaster, terrorism, delay, or other such events beyond the control of ‘Dinner at Yours’ and ‘Dinner at Yours’ is unable to perform its obligations to the Client, ‘Dinner at Yours’ will be under no liability to the Client for any loss or damage which may be incurred by the Client.
Final numbers
Invoices are based on final numbers confirmed at least seven working days before the function, or on the numbers actually catered for. Should final numbers decrease within seven working days the higher original figure will be charged for. Should the numbers rise during this time; this can normally be accommodated for with 24 hours notification. Invoices are based on final numbers confirmed at least seven working days before the function, or on the numbers actually catered for. Should final numbers decrease within seven working days the higher original figure will be charged for. Should the numbers rise during this time; this can normally be accommodated for with 24 hours notification.